航空地服岗位职责文章共民航地面服务岗位职责2篇("揭秘航空地服岗位职责：探究民航地面服务的核心工作")

本文将介绍民航地面服务岗位职责，重点是航空地服岗位职责。航空地服是民航地面服务的重要一环，承担着航班准备、航班服务、班组跟班、航班清洁等多项任务，是保障旅客舒适出行及航班安全的重要保障。

第1篇

the ticket level 1: ’s no discount tickets for the flight you want to tickets for flight ** is sold , please refund the ticket where it is show me your original documents (paport/id card/residence booklet, etc.) ticket you’ve bought is at a big ’s non-endorsable and ’ll have to pay ** for the ticket you want a one-way or round-trip ticket? you want first cla, busine cla, or economy cla? fill out this application form for the you don’t have enough cash, you could pay by card. level 2: should board the plane at terminal may get there by taking the free shuttle bus on the first airline doesn’t have an office here in the may contact them by note that the ticket you’ve bought is at a special price, thus it has many won’t take foreign may go to the bank and have it converted into price only includes the ticket price and service fees, not the airport tax and fuel tax.

enquiry level 1: articles you’ve lost are attached to your the airline won’t be responsible for the articles you’ve lost are valuable the airline won’t be responsible for the delay of baggage delivery might due to the baggage sorting baggage damaged is fragile you’ve signed our the airline won’t be responsible for the you tell me your demand of compensation? we’ll try our best to solve the problem. level 2: customs officers need to check your you couldn’t come to the airport yourself, we need the authorization for opening your baggage is damaged, please file a written application within 7 days after you get your you tell me how would you like to get the compensation? we can help you contact the airline to seek a better the transportation reimbursement, we can contact your airline to solve the have some dangerous goods in your checked it couldn’t pa the security order to carry your baggage to the destination, we need you to fax us an authorization for opening your baggage and taking out the dangerous weight of your checked baggage is the same with actual weight of your baggage to the rule of the airline, we won’t make compensation because there’s no change in the weight of your baggage has exceeded the inquiry need you to fill in the objects list tell us your fax will fax you a blank list.

level 1: ! it’s your turn step show me your id card, air ticket and you! you have any baggage to check? baggage 5 kilograms you have prohibited goods such as knives, sciors, or goods in liquid state or valuable goods in your baggage? you prefer an aisle seat or a window seat? flight has been delayed due to the bad ’re sorry to tell you that your flight has been delayed to 22:30 due to the mechanical packing of your baggage is not go to the next counter and have it properly baggage is check it at the counter for oversized baggage. level 2: check-in is go to the place for immigration departure ’re very sorry to tell you that the flight has been canceled due to mechanical we could change you to another you apply for the special meal temporarily at the counter, we’ll have to contact the sky we couldn’t make sure your application is baggage is made of might damage the conveyor check it at the oversized baggage the plane is waiting for de-icing for a safe ’ll inform you the exact departing time as soon as we get further application has exceeded the 7-day declaration time couldn’t accept to the regulations of ems, liquid, paste and controlled knives are not allowed to be must be taken out for mailing the baggage.

level 1: ! please show me your boarding ! your flight has been delayed to ** due to the bad ! your original boarding gate ** has changed to **.please go to gate ** for boarding. level 2: , the plane has just arrived due to the may board the plane when the cleaning is wait in the , your flight has been we’ll provide you the meal and get your meal at boarding gate ** by showing your boarding attention please! flight ** is about to take take all your belongings and board on plane at gate **.thank you for your cooperation.

第2篇

① 生产组织与决策：根据航班运行计划，组织实施运行生产，监控航班运行，监督aoc 各岗位的决策过程，对航班运行调整做出最终决策；

②生产讲评：根据运行制度，主持召开生产讲评会议，对运行做出评估，布置生产任务、解决生产运行中的问题；

③ 应急处置：根据应急处置程序，组织、指挥运行中突发事件的处置，负责应急处置程序的启动； ④ aoc 管理：根据运行政策，实施对当日aoc 各岗位的工作管理，并做出综合考评，达到aoc 整体高效运行；

⑤ 分析调查：根据运行政策，调查、分析、落实公司运行不正常事件的责任原因和责任部门，做出奖惩决定。

⑥ 当值班的运行主任不能执行该岗位工作时，应由主任签派员代替其值班。 （2） 飞行签派

① 签派放行：根据运行计划，评估放行条件，放行航班； ② 运行监控：根据运行计划，监控所有航班的运行状态； ③ 运行控制：根据运行状况，实施在航班不正常运行情况下全公司的运力调整，保证航班正常运行； ④ 运行计划：根据航班计划，制定、申请与发布短期航班运行计划；

⑤ 非正班运行：根据需要，制定紧急加班、包机的组织、申请、保障工作计划；

⑥ 应急处置：根据公司应急指令，处置突发事件，参与应急处置和大面积延误处置。

⑦ 在飞行签派席位中设置主任签派员岗位，当值班的主任签派员不能执行该岗位工作时，应由负责运行控制签派员代替其值班。 （3） 工程技术

① 机务运行计划：根据航班计划，提供准确的飞机排班计划、维修计划和备份飞机计划； ② 运行主控：收集、提供飞机的故障保留信息和机务运行限制信息并维护foc/soc 机务信息； ③ 故障处置：根据航班的运行情况，接收飞机的故障信息、排故时间、判断故障对航班运行的影响，并录入foc/soc，调配航材、实施排故方案； ④ 运力调整：根据aoc 航班运行调整计划，落实公司72 小时以内航班的飞机调配，保证航班正常运行；

⑤ 应急处置：根据应急处置手册，实施本部门的应急处置程序，保证应急救援行动的进行。 （4） 机组运行

①机组计划：根据运行计划，收集公司机组（包括飞行、乘务和安全员）的中短期航班计划及机组信息； ②生产运行：根据运行计划，制定、实施机组的任务书、机组派遣单、机组申报单和出入境单、机组座位预留、机组餐食、延伸服务、住宿、接送机组派车计划；

③运行监控：根据天气状况，监控机组值勤、飞行时间和过夜休息时间，根据特殊、不正常情况进行相应调整； ④机组调配：根据运行状况，统

①掌握计划：根据运行计划，汇总、优化飞行机组的短期计划，并向foc/soc 系统提供机组运行信息；